Refund policy

 

Return Policy

Customer satisfaction is important to us. Products may be returned within 3 to 7 days from the date of receiving the order, subject to the following conditions:

• The product must be in its original condition as received.

• The product must not have been used or opened and must remain in its original packaging.

• The return request must be submitted within the specified return period.

• Certain products may not be eligible for return due to their nature, particularly if they have been opened or used.

• If you receive a damaged product or an incorrect item, please contact HD Pharma Customer Service immediately upon receiving your order so that we can take the necessary action.

Return Process

To request a return, please contact HD Pharma Customer Service and provide your order number and the reason for the return.

Once your request has been reviewed and confirmed to meet the return conditions, the necessary arrangements will be made to collect the product and complete the return process in accordance with our policy.

Refunds

If the return is approved, the value of the returned product will be refunded according to the available payment method and HD Pharma's refund procedures.

Any applicable shipping or return fees may be deducted from the refund amount where applicable.

Please Note: All returns and refunds are subject to the terms and conditions outlined in this policy.